Check our connection offer and sign a connection contract
When we have all the information we need to assess your application, we’ll send you a connection offer or contract within 10 business days of receiving your application.
It’s important to check the technical details in the connection offer or contract. Although we can usually implement your connection requirements as you requested, we also have to consider their impact on other network customers and may not be able to offer you what you requested.
Do you expedite your application?
You don’t have to check or sign anything. If we agree the connection details you submitted in your application match the model standing offer you selected, your contract begins on the day we received your application and is valid for one year. If you’ve not connected within the year, you’ll have to reapply to connect.
Connection charges
Your connection offer or contract will set out charges for your connection, see Our Charges for Connections. These are in addition to the costs of the electrical professionals you’ll need to design and build your connection, see 'Contestable Connection Process'.
What you need to do next
If you submitted an expedited application for a basic connection service
We’ll send you a National Meter Identifier (NMI) — if you need one. You can start building your connection, see step 4.
If you submitted a non-expedited application
We’ll send you a connection offer that suits the connection details you applied for. You have 45 business days to accept the offer or negotiate changes (see Negotiating a Contract below). If you accept the terms of the offer, we’ll issue you with an NMI (if you need one).
The contract is valid for one year, if you’ve not connected within the year you’ll have to reapply to connect.
If your connection requires work on the Ausgrid network
We’ll send you a design contract. You’ll need to engage an appropriate ASP to design the network changes and then submit the designs to us. Once we have certified the design we’ll make you a connection offer. You have 45 business days to accept the offer or negotiate changes (see Negotiating a Contract below). The contract is valid for one year, if you’ve not connected within the year you’ll have to reapply to connect.
If you submitted your design with your application and we’ve certified them, we’ll make you a connection offer immediately.
For an overview of connection steps see the Contestable Connection Process.
If you applied for a negotiated connection offer
If you applied for a negotiated connection offer or if we assess that none of our model standing offers match the connection details you applied for then we’ll negotiate a connection contract. We’ll let you know within 10 business days of receiving your application if this is necessary.
Our connection negotiation process explains how we’ll arrive at a connection offer that best suits the circumstances of your connection and any costs relating to the negotiations. For information that might help you when negotiating a contract, see our Connection Policy.
We must make you a negotiated connection offer within 65 business days of receiving your connection application. This doesn’t include the time waiting for you to provide any additional information we request from you. You then have 20 business days to accept the negotiated connection offer.