What happens after you have reported a hot water fault to Ausgrid?
Ausgrid will send a technician to check your controlled load relay at the meter. Please ensure access to your main switchboard is clear and free of obstructions, and any animals on the property are restrained.
Depending on whether the controlled load relay is internal or external to your meter, the responsibility will either sit with your retailer or with Ausgrid.
If your controlled load relay is internal to your meter:
- Your retailer will receive a meter fault notification and will need to arrange a meter exchange. The turnaround time will be dependent upon your retailer and their metering partner.
If your controlled load relay is external to your meter:
- The technician will inform Ausgrid’s metering maintenance team who will then organise a replacement of the controlled load relay. If the fault is with Ausgrid’s controlled load relay, the device will be overridden or ‘bridged’ to provide you with hot water.
If our technician is unable to access your meter box they will attempt to contact you, and if they are unable to reach you the request will be closed.