If we plan to do upgrades or maintenance work that affect your power supply, we’ll notify you at least four business days prior to the interruption with information on the date, time and duration.
If you are the primary electricity account holder (the name on the account) and have a valid mobile number registered via your retailer, you’ll receive an SMS to notify you of a planned power outage at least 4 days before the outage occurs.
We have information to support you before, during and after a power outage.
If you need further information about a planned outage in your area call Ausgrid General Enquiries on 13 13 65. (Mon - Fri 9am - 4.30pm)
To report an electrical emergency or fault call 13 13 88 (24hrs).