Thank you for your ongoing patience as we work to restore power to the remaining customers impacted by Wednesday's storm. Restore times will be added to the website where information is available. Read the latest update.
Power surges
Tips and guidance to protect your appliances from power surges.
Electricity extension cord with two plugs in, finger on switch

Power surges can occur when there is a sudden increase in voltage to an appliance. Power surges can damage any appliance connected to an aerial, electrical or telecommunication wire and can be triggered by many different events including storms and lightning strikes.

Protect against power surges

There are some simple precautions you can take to protect your appliances from unexpected power surges such as:

  • Unplugging and turning appliances off during storms. You can also disconnect the TV aerial.
  • Connecting your appliances via surge protectors such as Surge Protector Power Boards.
  • Purchasing appliances with inbuilt surge protection measures.
  • Seeking professional surge protection advice from a licensed electrician.
  • Having appropriate insurance coverage. The Insurance Council of Australia urges all households to check their policies to ensure coverage for damage caused by power surges.

If your property has been damaged, you can submit a claim for compensation with Ausgrid. We recommend that you check with your insurer to determine if you are covered under any insurance policy. If your property or appliances were damaged due to a power surge, you may be eligible to make a claim for compensation. For more information about claim eligibility, please read our claims FAQs.