Thank you for your ongoing patience as we work to restore power to the remaining customers impacted by Wednesday's storm. Restore times will be added to the website where information is available. Read the latest update.
Storm safety tips
Storms can damage the electricity network and interrupt your power supply. They can also cause considerable damage and create electrical hazards.
Storm Safety  - lightning Strike

If you see fallen powerlines after a storm never approach them - stay at least 8 metres or 2 car lengths away and call us on 13 13 88.

Be prepared for a storm

  • tidy up loose items like garden furniture and building materials that could become missiles in strong winds and cause damage to property or powerlines.
  • identify and prune trees that could come down in a storm. DO NOT attempt to trim trees near powerlines yourself. Always use a qualified contractor to trim branches on your property.
  • keep a battery-operated torch and radio handy with spare batteries nearby.
  • keep your house weatherproof. Replace broken roof tiles, keep gutters clean and fix leaks to ensure water cannot access electrical systems or appliances.
  • know the location of your fuse box or mains switch and make sure it’s covered to prevent water damage.
  • Download our guide 'Be Prepared for a Storm'. Translations:  Simplified ChineseTraditional ChineseVietnameseArabic

During a storm

  • stay away from fallen wires or anything touching them. 
  • report any fallen powerlines, trees in contact with powerlines, fires or property damage to Ausgrid online at ausgrid.com.au/hazards or by calling 13 13 88 (24hrs).
  • Prioritise going indoors. When indoors, stay towards the middle of the building you’re in and stay away from windows.
  • Lightning can travel through electrical systems. Unplug sensitive appliances such as computers, video recorders and televisions.
  • unplug sensitive appliances such as computers, video recorders and televisions.
  • don’t use a landline telephone during an electrical storm.
  • check your phone, or listen to the radio for weather updates.

After a storm

  • watch out for fallen powerlines, particularly those hidden in trees or other storm debris.
  • always assume fallen powerlines are “live”, don’t approach them, warn others to do the same and call Ausgrid on 13 13 88.
  • don’t swim in flooded creeks and drains as they could hide fallen powerlines.
  • for updates on power outages in your area check ausgrid.com.au/poweroutages.

In life threatening situations or in an emergency, call 000.

Translations

Our guide ' Be prepared for a Storm' is available in the following languages:

Simplified Chinese
Traditional Chinese
Vietnamese
Arabic