Changes to responsibilities for metering
Sydney harbour

Power of Choice is the name given to set a regulations designed by the Australian Energy Market Commission to give you greater choice in the delivery of some electricity services that came into force in 2017.

Under these rules, energy retailers - the company you choose to send you your bills - will be responsible for installing any new and replacement meters. For residential and small business customers any new or replacement meter will be a smart meter (also known as digital or advanced meters).

Responsibility for metering services

  Ausgrid Retailers
Installation of new smart metering equipment  ×
Meter reading of smart meters
×  
Meter reading of traditional accumulation meters and interval meters
× 
Testing of smart meters ×
Testing of traditional accumulation meters and interval meters   × 
Replacement of non-compliant or faulty traditional accumulation meters and interval meters  ×
Replacement of non-compliant or faulty smart meters  ×
Metering upgrades e.g., new solar installation  ×
 

Ausgrid is responsible for:

  • Meter reading, testing and maintenance services of existing legacy Ausgrid meters that have not been installed by retailers under the Power of Choice rule change.*

We will continue to provide reading, testing and maintenance services for meters owned by Ausgrid. This includes all meters that were installed by Ausgrid or an agent of Ausgrid or our predecessor organisations.

If we have identified that Ausgrid metering at your premises is no longer compliant with the National Electricity Rules (for example, not accurate enough or damaged) and requires replacement, we will send a notification to your retailer who are then required to contact you and arrange for the metering to be replaced with a new smart meter.

Where a new smart meter is to be installed, under Power of Choice rules you can request that your retailer install it without the remote communication hardware. The retailer will then be responsible for arranging for the meter to be manually read.

Further information for retailers

Ausgrid is obligated under the National Electricity Rules to provide a standard set of terms and conditions to electricity retailers. These outline the terms and conditions on which Ausgrid will agree to act as the initial metering coordinator with respect to Type 5 and 6 metering installations connected to our network. More information can be found in the Ausgrid Metering Coordinator Services Terms and Conditions below.

Provide your feedback on Ausgrid's Legacy Metering Replacement Plan

Ausgrid's Legacy Meter Replacement Plan (LMRP) is available for review be electricity industry participants and other interested parties as required by clause 11.177.3 of the National Electricity Rules (NER). We greatly value the feedback we've received to date from our industry and community consultations and have incorporated these contributions into our draft LMRP.

We encourage you to review and provide your feedback to ausgrid_metering@ausgrid.com.au by the 31 March 2025, or if you would like to arrange a meeting to discuss any part of the LMRP please email us.


Ausgrid Metering Coordinator Services Terms and Conditions

Ausgrid published its initial terms and conditions to act as the initial Metering Coordinator for Type 5, 6 and 7 Metering Installations on 1 September 2017, as required by the National Electricity Rules. After feedback from retailers, these are the updated terms and conditions. Download.

Further information

How to read your meter
Meter Upgrades
Smart Meters in NSW
Australian Energy Regulator FAQs on Smart Meters
Responsibility for meters - 'Meters are your retailer’s responsibility' - AEMC