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Outages Connections In your community Your energy use Safety
View and report power outages
Storms impacting our network
Power Outage Support
Hot water fault support
Report a streetlight fault
Check planned outages
Life support customers
Load shedding
How we restore power
Make a claim
Connections Home
Advice for your connection type
EV Charging
Apply for a connection
How to get connected
The connection process
Solar and batteries
Help planning your connection
Connection charges
Connections Principles
Your Connection Contract
Our services
Report a hazard
Report a streetlight fault
Request tree trimming
Report graffiti and posters
Request pole inspection check
Bushfire prevention
Community batteries
Community engagement
Electricity easements
Electric vehicles
Environment
Streetlights
Major Projects
Tree trimming
Ways to save on your energy bill
Understanding network tariffs
Electrification
Meters
Guaranteed Service Levels
Save energy at home
In an Emergency
Report an emergency
Storm safety
Bushfire Safety
Pollution Incident Response Management Plans
Learn about electricity
Electricity Safety Week
About electricity
Kids Safety Zone
About energy
Resources for teachers
Safety at home
Life support customers
Electrical installation defects
Indoor safety
Outdoor safety
Power surges
Working safely around the network
Plan around the electricity network
Make a clearance enquiry
Working near powerlines
Working near underground cables
Look up and live
Electricity Network Safety
Highload permits
Asbestos
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Report a power outage - Electrical emergency check

Is this power outage related to a dangerous electrical situation?

This form is for reporting power outages, part-power issues, and hot water faults.

If you are experiencing a life threatening electrical emergency such as receiving a potential electric shock or tingle from a tap or appliance, or see live, loose and/or sparking or fallen electrical wires in proximity to people or vehicles, we need to know about it straight away.

For life threatening situations call 000 first. Report electrical emergencies to Ausgrid on 13 13 88 (24hrs). Click 'Yes, it's dangerous' button below and follow the emergency advice.

Yes, it's dangerous Continue my report
In a life threatening emergency or in the event of an electric shock call 000
000
For all other dangerous situations including live wires call Ausgrid on 13 13 88
13 13 88

What to do in an electrical emergency

In an event of electric shocks or tingles from taps, wiring and appliances:

  • First aid

    In the case of an electric shock

    Do not attempt to touch or rescue a person who as received a shock until the power has been cut off and the situation has been made safe by a suitably qualified person.

    • Stay at least 8 metres or two car lengths away from any live wire or conducting material
    • Call Ausgrid Emergency line (24hrs) on 13 13 88

    First aid

    • In the event of an electric shock, even a small one, call 000 immediately.
    • Do not touch burns, break blisters or remove burned clothing
    • Always seek medical advice after an electric shock, even a small one

    Remember, people who are in contact with an electrical source are themselves conductors of electricity until the power is turned off. Do not try to adminster first aid until the power has been turned off by a suitably qualified person.

    What should I do while waiting for an ambulance?

    If someone near you receives an electric shock, do not put yourself in danger:

    • look first, don’t touch — the person may still be in contact with the electricity, and if you touch them, you will receive an electric shock
    • switch off the electricity at the mains, remove fuses, turn off all powerpoints and unplug all cords before approaching the person
    • if that’s not possible, use material that does not conduct electricity, such as a dry wooden broom handle, to separate the person from the electricity source take particular care if the victim is in contact with water, which carries electricity
  • How to report an electrical hazard

    To let us know about fallen wires and damaged powerlines you can make a report online, or call us on 13 13 88 (24hrs).

    To report any other sort of hazard such e.g damaged or open kiosks call us on 13 13 88.

    To request tree trimming, or a pole maintenance inspection check Our Services.  

Report an Outage

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Ausgrid

We acknowledge the traditional owners of this land and pay respect to Elders, past, present and emerging.

Power outage, hazard or emergency

13 13 88

24 hours a day, 7 days a week

General Enquiries

13 13 65

Mon to Fri / 09:00 to 16:30

If you have any questions, comments or need further information, we'd be happy to hear from you.

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