Expressions of Interest - Customer Consultative Committee

Ausgrid’s Customer Consultative Committee (CCC)

Customers are at the centre of Ausgrid’s strategy. We know our success relies on understanding the needs of our customers and communities. One of the ways we make sure customer views are incorporated into our business operations is via our Customer Consultative Committee (CCC). The CCC is Ausgrid’s peak customer advocacy body, made up of external customer advocates who represent a diverse mix of perspectives, customer representation and technical expertise.

Ausgrid is committed to incorporating customer views into our business operations by:

• Building investment decisions and outcome metrics that are customer focused.
• Giving customers a meaningful and key advisory role in decision making across our projects and programs.
• Developing key policy and regulatory framework submissions with customers and customer representatives.
• Considering customers and communities in creating long term social value and mitigating social impacts in the delivery of products and services.

CCC purpose and composition

The CCC is made up of a core group of customer advocates. It was established to challenge and advise on Ausgrid’s customer and service delivery strategy.

It provides a forum for committee members to advocate for all Ausgrid customers by:

• Contributing to tangible improvements for customers, long-term customer impact and sustainable customer benefits.
• Identifying customer opportunities as part of the energy transition and Ausgrid’s utilisation of existing assets, strategic priorities and future regulatory process.
• Holding Ausgrid to account for delivery on customer regulatory commitments.
• Developing key policy and regulatory framework submissions with Ausgrid or independently.
• Documenting the independent views of customer advocates to submit for broader industry consultation as required.

As part of Ausgrid’s commitment to incorporating customer views into our business operations, we are reevaluating our Customer Consultative Committee (CCC) Terms of Reference and membership composition to ensure they remain fit for purpose.

To do this, we are inviting Expressions of Interest (EOI) for new members as well as providing existing members with the opportunity to review their involvement. 

Applications are open until 6pm Thursday 22 August 2024

Please note that the next formal CCC meeting is currently scheduled for Tuesday 10 September and will be held online via Microsoft Teams.

Please submit your expression of interest in membership of Ausgrid’s Customer Consultative Committee here. 

For further information, please email engagement@ausgrid.com.au.